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Spy on a Bird |
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Your source for birdfeeders and birdhouses with wireless cameras |
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FAQ/ Customer Service Ordering
How do I place an order? We offer several options for placing an order: Online We offer secure online shopping. Just visit one of our product pages and add the item to your shopping cart. Mail order Download our convenient order form and mail it with your payment to the address listed. Phone Orders may also be placed by calling toll free 1-800-606-6428.
What methods of payment can be used when placing an order? We accept Visa, MasterCard, Discover, American Express and PayPal. During checkout, select "check out" for all credit card orders. You will be given a credit card option on the following page. We also welcome money orders and personal checks. All checks must clear before item will ship.
Will my personal and credit card information be safe? All online credit card transactions are secured by PayPal, the industry leader in online payments. When orders are placed by phone or mail, you can be fully assured that none of the provided information will be sold or imparted for trade or sale.
What are cookies and how do you use them? We use cookies to help identify you when you visit our website. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal information or any information about your purchases to anyone.
What are your shipping rates/policies?
All items ship UPS ground unless other arrangements have been made. If you would like an alternate shipping method, please contact us when you place your order.
Do you ship internationally? At this time we only ship to the continental US.
What is your return policy?
Every unit is tested and is guaranteed to work right from the box. Within the first 7 days, if you are not satisfied for any reason, please call us at 1-800-606-6428 and we will assist you in returning the product and issue a refund for the purchase price. Customer pays return shipping. In addition, every Birdhouse and Birdfeeder comes with a 6-month warranty from the purchase date. Please retain your original invoice. Damage related to normal wear and tear is excluded from this guarantee. Sorry - squirrel damage is not covered under our policy.
Do you carry different products in addition to what is offered online? We are constantly working to update product information and post them to our website. We have several products in the development stage and therefore only available in limited quantity. We also offer custom designed products. If there is a specific item you would like us to offer, please contact us.
Where can I got more information on a particular product? We are always happy to answer any question you have concerning our products. Product manuals are also available for download. Please see the product literature section of this page.
Where are your products made? All of our birdfeeders and birdhouses are hand constructed in our workshop in Winston Salem, NC.
How do I contact Spy on a Bird?
Product literature
All
our literature is in pdf format. The free Adobe Acrobat Reader is required
to download these documents.
Birdhouse instruction manual
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