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Shipping and Returns
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What
are your shipping rates?
-
Do
you ship internationally?
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What
is your return policy?
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How do I track my order?
What
are your shipping rates/policies?
Most
of our items ship FedEx unless other arrangements have been made. If you
would like an alternate shipping method, please contact us when you place your
order.
Our
standard shipping rates are $10.00/box.
All
birdhouses with 40W solar systems require 2 boxes and are shipped for
$20.00
Large/oversized items such as Owl and Wood Duck systems are $15.00.
All accessories,
mounting hardware and birdbaths are shipped free. A few examples are
listed below.
|
Item |
Shipping and handling |
|
Birdhouse with
Wireless
Camera
+ AC adaptor |
$10.00 |
|
Birdhouse with
Wireless
Camera
and Solar Power Kit |
$10.00 |
|
Birdhouse with IP
Camera |
$10.00 |
|
Owl
or Wood Duck Nestbox with Wireless
Camera
+ AC adaptor |
$15.00 |
|
All Birdhouses with Wi-Fi
Camera and 40W Solar Power Kit |
$20.00 |
|
Birdfeeder with Wireless Camera |
$10.00 |
|
Birdfeeder with Wireless Camera + AC Adaptor |
$10.00 |
|
Birdfeeder + Solar Power
Kit (15W) |
$10.00 |
|
Birdfeeder + 5W Solar
Panel |
$10.00 |
|
Birdfeeder without camera |
$10.00 |
|
Birdhouse without camera |
$10.00 |
|
Cameras |
$10.00 |
|
Camera + AC Adaptor |
$10.00 |
|
Camera + Solar Power Kit |
$10.00 |
|
Solar Power Kits |
$10.00 |
|
AC Adaptor |
$10.00 |
|
25 ft A/V Cable |
FREE |
|
12 ft Power Extension
Cable |
FREE |
|
Mounting hardware |
FREE |
|
Birdbaths |
FREE |
Do
you ship internationally?
At
this time we only ship to the continental US. We can make
international deliveries to Canada but please contact us for shipping rates.
Additional taxes and VAT is the customers responsibility.
What
is your return policy?
Every unit is
tested and is guaranteed to work right from the box. Within the first 7 days,
if
you are not satisfied for any reason, please call us at 1-800-606-6428 and we
will assist you in returning the product and issue a refund for the purchase
price. Shipping charges are not refundable. Customer pays return shipping.
All electronics also comes with a 12-month
warranty from the purchase date.
Solar Panels come
with a 20 year warranty on the power production of their panels. Because there
are no moving parts, the only wear-and-tear these systems see is from daily sun
exposure, year after year. This is factored into the 20-year warranty, which
states that by the end of the twelfth year, the panels should still be producing
at 90% of their initial capacity, and that by the end of the 20th year, they
should still be producing at 80% of their rated power.
In addition, all plastic lumber birdhouses and
birdfeeders carry a lifetime warranty.
Please retain your original invoice.
Damage related to normal wear and tear is excluded from this guarantee.
Sorry – squirrel damage is not covered under our policy.
How do I
track my order?
Being a small
company had advantages and disadvantages. The disadvantage is that we do
not have an online tracking system.
When an order is
placed online, an email confirmation is automatically generated. When an
item ships, we will send an email with the Fed-Ex tracking information.
One of the advantages of being a small company is that all of our birdhouses are
handcrafted in our workshop in North Carolina and personally packaged for
delivery. We can accommodate changes. additions and deletions up until the
day the items are shipped. For more information, or to make changes to
your order, please contact us.
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