Support

 

General Technical

 

  1. How do I contact Spy On A Bird?

  2. Why choose a wireless IP Camera?

  3. Will the IP Camera make my network vulnerable?

  4. Why choose a standard wireless camera?

  5. How far will the signal travel?

  6. Will the signal pass through walls?

  7. Will the IP Camera work on a MAC?

  8. How are the cameras powered?

  9. When I try to view the camera with the USB Video Adaptor, I do not get any video. 

 

How do I contact Spy on a Bird?

 

1-800-606-6428

Spy on a Bird LLC

12201 N. NC Hwy 150 

Suite 22, PMB 244

Winston Salem, NC 27127

General information 

info@spyonabird.com

Website comments

webmaster@spyonabird.com

Request more information

online form

Why choose a wireless IP camera?

The IP camera is able to be viewed over a network connection.  Each camera can have up to 16 simultaneous viewers within the network.  Up to 64 users (including the admin) can be created.

Will the IP camera make my network vulnerable?

The camera is designed to not only work with your existing wired network but also with standard 802.11b/g wireless devices, allowing the flexibility to operate the camera wirelessly. The camera utilizes SSID filtering, powerful 64/128 bit WEP and new security standard WPA2 encryption to protect you from illegal intrusion.

Why choose a standard wireless camera?

Some schools do not have wireless access on their local area network (LAN) or the access is limited to within the building.  In this case, a camera viewable on a TV or a single computer would be preferred.

How far will the wireless signal travel?

Both the IP and the standard wireless camera will travel up to 300 feet - Line Of Sight (LOS).   We recommend keeping the camera within 100 feet of the receiver/router.  

Will the signal pass through walls?

The signal will not effectively pass through solid walls such as brick.  In this case, the receiver/router should be placed near a window to optimize reception.

Will the IP camera work on a MAC?

The IP camera will function on both PC and MAC platforms.  Contact us for more details.

How are the cameras powered?

All electronics need power.  We offer 100 ft AC adaptors for both camera systems.  In addition, if no power source is available near the camera, we offer solar powered systems.  This allows the system to be completely wireless.

 

When I try to view the camera with the USB Video Adaptor, I do not get any video.

This is most commonly a settings issue.  The default settings on the device may need to be adjusted after driver and software installation.

 

Follow these instructions:

 

Plug the Video Adaptor into a 2.0 USB port

Open the Ulead software
Choose Video Studio Editor
Select the capture tab
Click capture video
Under "choose source" - select Syntek STK1160 (this is the EasyCap device) - may take a few seconds
Click options
Select Video and Audio Capture property option
Select source tab
     Input source - choose video "composite"
     TV system - choose NTSC

 

You should now see video from the camera.